PL / EN
We believe that it is possible to establish and manage relationships with stakeholders based on dialogue and trust, and responsible sales is one of the ways to form long-term and stable relationships with customers and to ensure their loyalty. We support companies in activities that allow them create and reinforce such relationships.
- RESPONSIBLE SALES - ASSESMENT OF ORGANIZATION'S MATURITY
The service covers comprehensive analysis of the organisation from the point of view of its responsibility as a seller.
The organisation is subject to analysis regarding three aspects: procedures, processes and results, all reviewed in the context of responsible selling.
The process is cross-functional. We analyse all business areas important from the customer’s point of view as well as from the point of view of responsible sales, and the analysis covers both operational as well as auxiliary units. During the process we not only determine the presence or absence of the desired documents or behaviours, but we also evaluate solutions existing in the organisation in terms of their quality.
- RESPONSIBLE SALES STRATEGY -
The service covers defining a long-term responsible sales strategy.
We support our clients in defining goals, tasks to be accomplished and specific indicators to be monitored within individual areas of responsible sales. We help prepare necessary tools to implement the strategy. We are actively involved in the organisation’s communication and education processes.
- CUSTOMER OMBUDSMAN -
The service covers preparation and implementation of the Customer Ombudsman function in the organisation.
We support the organisation in defining the role and scope of responsibilities of the Customer Ombudsman, which depend on the needs and the characteristics of the sector in which a given company operates. We help prepare necessary documents, design processes and develop procedures. We accompany our client in the process of introducing the Customer Ombudsman function in the organisation, including in communication and educational activities.
- DIALOGUE WITH STAKEHOLDERS -
The service covers preparation and conducting of a dialogue with stakeholders.
We prepare and moderate panel discussions with representatives of key stakeholder groups, including panel discussions compliant with the AA1000SES standard, which are part of the stakeholders’ dialogue process. Their goal is to understand key needs and expectations of stakeholders in relations with the company. Our experts have conducted dozens of such meetings, attended by various groups of participants, from more than ten to over a hundred.
- STAKEHOLDER RELATIONS' MANAGEMENT STRATEGY -
The service covers development of comprehensive strategies for managing relationships with key stakeholders.
We conduct the strategy development process regarding the dialogue with stakeholders involving both the organisation as well as accounting for the voice of stakeholders themselves. We create solutions that comprise various tools and methods of stakeholders’ engagement, we account for the sectoral context and the company’s business needs. We propose an approach and indicators to measure the progress of accomplishment of the adopted strategy.
We believe that lasting relationships with key stakeholders are crucial in ensuring stable and sustainable development. We support our clients in establishing and managing relationships with their stakeholders based on dialogue, commitment and co-operation.
Dissatisfied consumer. Diagnosis and the way to change®
A workshop devised for managers responsible for sales and customer relations, which helps identify causes of consumer complaints in individual areas and develop solutions to reduce the number of complaints in the future. The workshop is based on the report “Dissatisfied consumer. These are the facts”, prepared by the Consumer Federation.
A solution designed on the basis of our experience related to the processes of forming and managing relations with stakeholders. Relations Heat Map® is a map of relationships with key stakeholder groups.
AND EXTERNAL RELATIONS